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5822N - Pharmacy Prescription Benefits: Customer Service

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Degree and Cert Programs NA (RSC06)CCL - Certificate of Completion

Academic Plan Code

5822N

Effective Term

Fall

Effective Year

2024

Offered At

RSC

Award Type

CCL - Certificate of Completion

Field of Interest

Business, Entrepreneurialism and Management

Minimum Total Program Credits/Hours

8

Maximum Total Program Credits/Hours

8

GPA

2.00

CIP Code

52.0411

Standard Occupational Classification (SOC)

Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives

Program Description

The Certificate of Completion (CCL) in Pharmacy Prescription Benefits: Customer Service program is designed to provide students with the training needed for employment in the retail pharmacy industry. Topics covered in the curriculum include pharmacy benefit plans, billing and payment processes, and account management procedures. An emphasis is placed on ensuring procedures for handling pharmacy prescription orders are complete while providing empathetic customer care.

Program Notes

This program is not eligible for Title IV Federal Financial Aid., Students must earn a grade of C or better in all courses in the program.

MCCCD Governing Board Approval Date

6/25/2024

Disclaimer

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.